Caretap EVV app guide
How to install the app, check in and out of a shift, and capture signatures. Federal law requires electronic verification of these visits, so this is not optional paperwork.
Watch first: how to use Caretap EVV
A four minute walkthrough of the whole process. Watch this before your first shift, then use the written steps below as a reference on the job.
This video is built into the page, so it works even with no internet connection. The written steps below cover the same material.
1. Install the app
Search for Caretap EVV in your phone's app store, or use the direct links below. The publisher is SRS Web Solutions.
2. Log in
Open the app and fill in the three fields on the login screen. The office issues all three.
3. Check in
Do this when you arrive, not on the way.
Select the client
Choose the client's name from the Select Client dropdown.
Select the visit type
Choose the service you are actually providing, PCA or homemaker. This must match the service authorized in their plan.
Tap CHECK-IN
The green button. You will see a confirmation screen with your check-in time and a running timer, which means you are checked in.
4. Check out
Do this before you leave the client's home.
Tap NEXT
From the timer screen. You will be asked whether this is a shared service location and shown your check-in location.
Select the activities completed
Tick every task you actually performed during the visit. Do not tick tasks you did not do.
Tap END SHIFT
The red button. Your total hours and check-out location are recorded.
5. Get the client's signature
Signatures confirm the hours and services on the timesheet. Get them before the end of the pay period, not weeks later.
Tap the T at the bottom of the home screen
This opens your timesheet, showing your clock in and out times and total hours for the week.
Tap GET SIGNATURE
At the bottom of the timesheet screen.
Choose the week and the service type
Select the work week the client needs to sign for, then PCA or homemaking.
Tap the client's name
This opens the acknowledgement screen with the signature box.
Have the client sign
The client reviews the hours and services, then signs in the box themselves.
Have the client enter their patient code
The client enters their own code, then tap VERIFY.
Sign your own attestation
Scroll up to Update PCA Signature and sign. You are certifying under penalty of law that the hours, services, and dates are accurate.
Tap DONE
When both signatures are captured, Client Sign Status changes to YES.
6. Manual entry
For a missed check-in or check-out. Report it to the office the same day.
Open the gear menu
Top right of the home screen, then tap Manual Mode.
Enter the visit details
Select the client, the visit type, the date, and the start and end times.
Select activities and tap DONE
Confirm the entry when prompted. Then tell the office why a manual entry was needed.
7. Telephone check-in
Use this when you have no data signal. Call from the client's phone.
Call from the client's phone
The number must be the phone registered to that client.
Press 1 to clock in, 2 to clock out
Follow the prompts.
Enter your caregiver ID
Issued to you by the office.
Enter the activity codes
Use the code sheet the office provides for the services you completed.
Need help with the app?
For a broken login, a sync problem, or an app error, contact Caretap support directly. For anything about your schedule, your client assignment, or a missed visit, call the ALLCARE office instead.
EVV questions
What caregivers ask most about the app.
Can I leave the app and use my phone during a visit?
Do I need internet to check in and out?
What if I forget to check in or out?
What if the client cannot sign?
What if I do not know the client's patient code?
I got a new phone. What do I do?
Something not working?
Call the office at (612) 345-4490 the same day. An EVV problem caught today is a correction; caught at payroll it is a denied claim.