Call (612) 345-4490
For applicants and staff

Employee resources

The job application, onboarding information, payroll and documentation details, and the training and policy basics our caregivers need.

Job application → (612) 345-4490
New applicants

Apply to join our team

You do not need a resume. Fill out the form and we will call you to talk about your availability. See open positions first if you are still deciding which role fits.

Apply by phone
(612) 345-4490
Apply in person
2304 Park Ave, Suite 126Minneapolis, MN 55404 · Monday to Friday, 9am to 5pm
Prefer paper?
Print the paper applicationFill it out by hand, then email it to info@allcaremsp.com or bring it to the office.
Equal opportunity
ALLCARE LLC is an equal opportunity employerWe encourage applicants of every background to apply.
EVV
Caretap EVV app guideInstall, check in and out, and capture client signatures.
Policies
Read the 245D policy packetAll 18 policies you are trained on and expected to follow.
Current staff
Sign in to online trainingEducare training portal. Use the login the office gave you.
Before you start
Background study and training requiredAll applicants must pass a Minnesota DHS background study and complete training before being authorized to work.
ALLCARE LLC
Home & Community Based Services · Employment Application
2304 Park Ave, Suite 126
Minneapolis, MN 55404
(612) 345-4490
info@allcaremsp.com

Employment application

Complete every section. You can submit it online, or print it and email it to info@allcaremsp.com or bring it to our office.

Complete this form and email it to info@allcaremsp.com or bring it to our office Monday to Friday, 9am to 5pm. All applicants must pass a Minnesota DHS background study and complete training before being authorized to work. ALLCARE LLC is an equal opportunity employer.

1Personal Information
2Emergency Contacts

Two people we can reach if something happens during a shift.

Primary contact

Alternate contact

3Employee Intake: Informed Consent

I give ALLCARE LLC the right to make a thorough investigation of my past employment, education, and activities. I release ALLCARE LLC and its agents from all liability in retrieving information from any government agency, social service agency, or law enforcement agency, I authorize those parties to supply any and all information concerning my background, and I release them from any liability arising from providing that information.

ALLCARE LLC does not run credit reports, but is required to conduct criminal conviction searches during the hiring process. I understand that I am required to pass a background study conducted by the Minnesota Department of Human Services, and that if I am disqualified for any reason, ALLCARE LLC cannot proceed with my employment.

I understand that if I am hired, ALLCARE LLC may obtain further information through subsequent investigations in order to evaluate me for promotion, reassignment, and retention, and to comply with its operating license, liability insurance requirements, and applicable state and federal law. This includes initial and annual criminal conviction searches, as well as investigations arising from possible employment misconduct, negligence, or incidents involving my employment with ALLCARE LLC, its clients, agents, or assigns. This authorization remains valid throughout the course of my employment.

I understand that the disclosure of a criminal record will not automatically disqualify me from employment consideration, and that my case will be judged on its merits and according to Minnesota DHS rules and regulations. I understand that any false answers, statements, or omissions made by me in this application or any other required document, or any act of willful misconduct related to my employment, is sufficient cause for denial of employment or discharge.

I release any individual or institution, including its officers, employees, and related personnel, both individually and collectively, from any and all liability for damages of whatever kind resulting to me because of compliance with this authorization and request to release information, or any attempt to comply with it.

I understand that a consumer or investigative consumer report may be obtained for employment purposes.

Minnesota residents only: I would like a copy of any consumer report regarding me.

I am willing that a photocopy or electronic copy of this consent form be accepted with the same authority as the original.

4Employee Intake: Background Study

Minnesota DHS requires this information to complete your background study through NETStudy 2.0.

Do not enter your Social Security number on this web form. This section is required for your Minnesota DHS background study, but SSN is collected in person at our office or on the printed application. Print this application to complete that field on paper.

Printing gives you a complete paper application, including the Social Security number field, which you can email as an attachment or bring to the office.

Applicant signature
Date
New hires

Getting started at ALLCARE

What happens between accepting an offer and working your first solo shift.

Paperwork

Completed at the office before your start date.

  • I-9 and W-4
  • Direct deposit authorization
  • Emergency contact information
  • Signed policy acknowledgements

Background study

Required by Minnesota before you provide direct support.

  • Completed through the state system
  • Must clear before your first shift
  • Ask us early about any concerns

Orientation

General orientation plus a walkthrough of each client's plan.

  • Documentation standards
  • Reporting and escalation
  • Client-specific routines and risks

Payroll

How and when you get paid.

  • Direct deposit preferred
  • Pay period and pay dates
  • Where to send corrections
Add your pay schedule here

Timesheets & documentation

Every visit gets documented. Late documentation delays pay.

  • Submission deadline each period
  • What a complete visit note contains
  • What to do if you forget one
Add your submission method here

Scheduling & time off

Give as much notice as you can so clients keep coverage.

  • How to request time off
  • Calling out the right way
  • Picking up open shifts
Training

Required training for staff

Minnesota sets training requirements for people providing home and community based services. These are the ones that apply to our staff.

Staff training videoWatch this before your first solo shift.

Online training portal

Our online training courses are hosted on the Educare training system. Sign in with the username and password the office issued you.

Sign in to training ↗

No login yet? Call the office at (612) 345-4490 and we will set one up. Do not share your credentials with anyone.

245D policies

The written policies you are trained on and expected to follow.

  • Maltreatment reporting and the Vulnerable Adults Act
  • Data privacy and client rights
  • Emergency and incident response
  • Medication assistance procedures
  • Grievance and complaint process
Read all 18 policies →

Annual training

245D requires orientation before working with clients and refresher training every year after.

  • Completed annually on your hire anniversary
  • Covers policy updates and refreshers
  • Documented in your personnel file
Open the training portal ↗

PCA / CFSS training

If you work in PCA or CFSS services, Minnesota DHS maintains its own training and certification.

  • Completed through the DHS training site
  • Certificate required before those services
  • Send your certificate to the office
See the DHS links below ↓

Electronic Visit Verification (EVV)

Federal law requires electronic verification of certain Medicaid home care visits.

  • Clock in and out at the client location
  • Records the service, time, and location
  • Late or missing entries delay pay
Open the EVV app guide →

Payroll

Pay schedule, direct deposit, and where to send a correction.

  • Direct deposit preferred
  • Documentation must be in before the deadline
  • Corrections go to the office, not to clients
Add your current payroll calendar here

Earned Sick and Safe Time

Minnesota ESST has applied to nearly all employees in the state since January 1, 2024.

  • Accrues as you work hours
  • Usable for your own or a family member's illness
  • Also usable for safety-related absences
Confirm accrual and carryover with the office

Minnesota DHS PCA and CFSS training and tests

If you work in Personal Care Assistance (PCA) or Community First Services and Supports (CFSS), Minnesota DHS requires you to pass a free test. Take the free training first, then register for the test that matches your role. After registering you will receive an email with the link to the training and the exam.

Most staff

PCA / CFSS support worker

For people who help clients with daily tasks under either program, including current CSG workers. This is the test most ALLCARE staff need.

Agency role

PCA Qualified Professional

For individuals hired by a PCA agency to serve as a QP during the transition year.

Pre-training

CFSS Steps for Success

The CFSS pre-training module, taken before the corresponding coursework.

1. Free training ↗ 2. Take the test ↗ More information ↗ Certificate lookup ↗

Take the training before the test. DHS recommends it and it is free either way. Once you pass, look up your certificate using the lookup form at the bottom of the registration page with your email and name, then send a copy to the office at (612) 345-4490 so we can put it in your personnel file. You cannot work PCA or CFSS services until we have it.

Training requirements depend on which services you provide. The office will tell you exactly which apply to you at orientation, and will not let you work a solo shift before they are complete.

On the job

What we expect on every shift

These are the standards we hold everyone to, and the ones we train on during orientation.

Always

  • ✓ Arrive on time, and call the office early if you cannot
  • ✓ Follow the written care plan rather than improvising
  • ✓ Document the visit the same day
  • ✓ Report changes in condition, even small ones
  • ✓ Treat the client's home, routines, and preferences as theirs
  • ✓ Keep client information private, including on social media

Never

  • ✓ Accept money, gifts, or keys from a client
  • ✓ Handle a client's finances, accounts, or belongings
  • ✓ Transport a client unless it is authorized in writing
  • ✓ Perform a task outside the care plan without asking first
  • ✓ Leave a shift early without notifying the office
  • ✓ Discuss one client with another client or family
Who to call

Reaching the right person

When something comes up, this is where it goes.

Medical emergency

Call 911 first

Then call the office. Do not wait to reach us before calling 911.

Urgent, not 911

Office line

(612) 345-4490
Client changes, safety concerns, or a shift you cannot cover.

Everything else

Email the office

info@allcaremsp.com
Payroll questions, schedule changes, time off, documentation.

Questions

Staff questions

What our caregivers ask most once they are working.

How do I submit my hours?
Submit your visit documentation for each shift according to the schedule the office gives you at orientation. Late documentation delays your pay, so if something prevents you from submitting on time, call the office rather than waiting.
What do I do if I cannot make a shift?
Call the office as early as you possibly can. Do not text a client and do not simply not show up. Someone is depending on that visit, and the earlier we know the better chance we have of covering it.
What if my client's condition seems different than usual?
Report it the same day. Changes in appetite, mood, alertness, skin, mobility, or breathing are the things we need to hear about, even when you are not sure they matter. It is always better to report something minor than to miss something serious.
Can I accept gifts, money, or keys from a client?
No. Do not accept money or gifts, do not handle a client's finances or accounts, and do not take possession of their belongings. If a client offers, decline kindly and tell the office.
What do I do in an emergency during a shift?
If it is a medical emergency, call 911 first. Then call the office. Every client with 24-hour emergency assistance has a documented plan, and you should know that plan before your first solo shift.
How do I request time off?
Give the office as much notice as you can so we can arrange coverage for your clients. Requests made well in advance are almost always accommodated; last-minute ones depend on whether we can staff the gap.
Who do I talk to if a client assignment is not working?
Call the office. A poor match is a normal thing that happens and we would rather change it than have you quit or have a client go without. Nobody is penalized for raising it.
What should I do about my background study?
It must be complete before your first shift. If you have a question about something that might come up on it, ask the office early rather than waiting for the result.

Question that is not answered here?

Call (612) 345-4490 during office hours. We would rather you ask than guess.

(612) 345-4490 See open positions